Delivery
Does your online shop send international deliveries?
We appreciate your interest in our products. At this time, our shipping services are limited to the UK and we do not offer international deliveries. We hope you are able to find a suitable alternative for your needs within your location. If our ship
What is your shipping policy?
Delivery. We pack and despatch all standard retail orders* placed by 3pm Monday to Saturday via our logistics partners, on a 24-hour service for delivery Monday to Friday to UK & British Isles addresses (excluding business purchases to Northern Irela
P&P How much does shipping cost?
Delivery Charges. We offer FREE Next Working Day delivery on orders of £40.00 and over to most* UK postcodes. Orders under £40.00 will be subject to a heavily discounted £3.95 delivery charge. DPD impose a minimum surcharge of £12.50 for Isles of Sci
Do you offer free shipping?
We offer FREE Next Working Day delivery on orders of £40.00 and over to most* UK postcodes. Any delivery charges will be displayed during checkout. *Please see “How much does shipping cost?” for any surcharges that may apply to certain destinations.
How long does delivery take?
Delivery Schedule. Our delivery service is a Next Working Day service with DPD (excluding public holidays). Due to the carrier network coverage & service availability, goods despatched to the following postcodes can take up to 48 hrs to deliver: BT,
Parcel Delivered to Wrong Address
If your parcel has been delivered to an incorrect address, please contact our customer service team via [email protected] or 0800 085 4865 - Our team will contact DPD on your behalf. You can identify the delivery location using DPD tracking, w
How do I track my order?
Once your order has been picked and packed, you will receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking num
My order was marked delivered but it’s not here!
On rare occasions, your parcel may have been delivered to an incorrect address. You can identify the delivery location using DPD tracking, which provides a GPS location and image at the time of delivery. Be sure to check around your home and with nei
How do i add delivery instructions?
Once your order is processed and has arrived at your local depot for delivery, DPD will send you an email or text message with your consignment number and an hour time-slot. To update your delivery instructions or to select a safe place for DPD to le