My order was marked delivered but it’s not here!Updated 9 months ago

On rare occasions, your parcel may have been delivered to an incorrect address. You can identify the delivery location using DPD tracking, which provides a GPS location and image at the time of delivery. 

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Please double-check the shipping address of your order to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please contact our customer services team on 0800 085 4865; Our team will contact DPD on your behalf.