Chat with our wildlife experts here, for all non-urgent queries.

For urgent inquiries, such as missing or damaged goods, we recommend contacting us by phone to receive a direct and immediate response.

Our goal is to resolve the issue for you as swiftly as possible.

If you're experiencing a problem, or have an urgent inquiry, please contact our friendly customer services team on our free phone number below.

Ark Wildlife

Ordering online from Ark Wildlife is simple and convenient, but our FAQ centre should answer any queries you may have, otherwise our helpful customer service team are on hand to help.  

Ark Wildlife FAQ Help Centre

Does your online shop send international deliveries?

What is your shipping policy?

P&P How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Parcel Delivered to Wrong Address

How do I track my order?

My order was marked delivered but it’s not here!

How do i add delivery instructions?

Delivery

Creating an account

How to Log-In

Why Don't I Need A Password to Log-In?

Updating Payment Details

How To Add or Remove Addresses?

How To Set Order Reminders

How To Stop Order Reminders

How to Sign Out of Account

Invoices and Gift Orders

What Are The Available Payment Methods?

Can I Place An Order Over The Phone?

How To Subscribe To Ark Wildlife

Ordering & Account Queries

How do I make a return?

When will I get my refund?

Returns

How can I order a replacement part for a product if it's been damaged?

What should I do if my order is delivered with a damaged item?

How do I report an incomplete or missing part of my order?

Faulty or Damaged Product

How do I cancel my order?

Can I edit or add anything to my order?

Incorrect Delivery Address Showing

Cancelling or Amending Orders

What measures do you take to ensure product quality?

Do you offer environmentally friendly packaging?

How do I find the right product for my needs?

Do you have a physical store location?

Can I request a product catalogue?

How do I subscribe to your email newsletter?

Do you have an affiliate program?

Is The Paper Tape Recyclable?

Is Ark Wildlife UK Based?

About Us & Our Products

I found a discount code on another website. Can I use it on your site?

Discount Code Terms & Conditions

New Subscriber Discount

Promo Codes & Discounts

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