Ordering & Account Queries
Creating an account
You can sign up to our website by following the below steps:. * You will not require a traditional password to log into your account. Once you enter your email address, you will be emailed a 6-digit password to enter on the website to access your acc
How to Log-In
You can log into your account by following the below steps:
Why Don't I Need A Password to Log-In?
We have introduced an authentication system which does not use a traditional password set-up. This makes logging in easier and safer for all our customers. No more forgetting your passwords!. When logging into our website, after you've entered your e
Updating Payment Details
This information will be stored within your ‘Shop’ account, and not from our website. Some are unaware that a ‘Shop’ account has been created for them, when they’ve previously shopped online with a store that uses ‘Shopify’. To update, amend or delet
How To Add or Remove Addresses?
To update, amend or delete addresses, you must do so via your customer record on ‘Shop’. Here is the link and instructions https://shop.app/
How To Set Order Reminders
We’re delighted to introduce Replenish to our online store: a contract-free reminder tool that tells you when you’re due for another Ark Wildlife delivery. Whenever you place an order on our website, our order confirmation page will give you the opti
How To Stop Order Reminders
If you wish to stop receiving your order reminders, you can cancel your replenish reminder by following the link at the bottom of the reminder email as shown below. You will be prompted to enter your email address, and a one-time login link will be s
How to Sign Out of Account
Computer device:. To sign-out of your account, please click the 'House Icon' in the top right hand side of the screen, a pop-up will then appear with a 'Log Out' button. Mobile device:. To sign-out of your account, please click the 'Dash Icon' at the
Invoices and Gift Orders
Q: Does my parcel include a paper copy of the invoice?A: No, our parcels do not include a paper copy of the invoice. Instead, you will find a despatch note with details of the products ordered, but no prices are shown. Q: How will I receive the invoi
What Are The Available Payment Methods?
At Ark Wildlife Ltd, we strive to make your shopping experience as smooth and secure as possible. We offer a range of payment options to suit your needs, including:. Credit & Debit Cards: We accept major cards such as Visa & MasterCard. PayPal: For a
Can I Place An Order Over The Phone?
At Ark Wildlife Ltd, we prioritise the security and efficiency of your shopping experience. Our online ordering system is the safest and most secure method to complete your purchase, as it uses advanced encryption technology to protect your personal
How To Subscribe To Ark Wildlife
If you haven't yet subscribed to our email newsletter, you can do so via the link below. https://www.arkwildlife.co.uk/pages/subscribe-to-our-newsletter. Be the first to hear about exclusive discounts, exciting product launches, brand-new blogs, and