Invoices and Gift OrdersUpdated 7 months ago

Q: Does my parcel include a paper copy of the invoice?
A: No, our parcels do not include a paper copy of the invoice. Instead, you will find a dispatch notice with details of the products ordered, but no prices are shown.

Q: How will I receive the invoice for my order?
A: The invoice will be sent electronically to the email address provided at the time of placing your order. Please ensure the email address entered during checkout is accurate to receive this document.

Q: Why don’t you include paper invoices with parcels?
A: We aim to reduce paper waste and streamline our processes by providing invoices digitally. This ensures quick and reliable access to your invoice while supporting environmental sustainability.

Q: Can I request a paper invoice?
A: While we do not include paper invoices by default, you can print the emailed invoice if a hard copy is needed.

Q: What if I don’t receive the invoice via email?
A: If you have not received your invoice, please check your spam or junk mail folder. If it is not there, contact our customer service team, and we’ll be happy to assist.

For any further questions, feel free to reach out to our support team!