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For urgent inquiries, such as missing or damaged goods, we recommend contacting us by phone to receive a direct and immediate response.

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Ark Wildlife

DeliveryWe pack and despatch all standard retail orders* placed by 3pm Monday to Friday same day, via our logistics partners, using a next working day carrier service to United Kingdom &amp; British Isles addresses. For example an order placed on Monday lunchtime will be shipped the same day for delivery by 6pm on Tuesday. An order placed after 3pm on Friday will be delivered by 6pm the following Tuesday.&#xA0;Orders are sent via DPD and to ensure prompt first time delivery, goods can be left without signature. You as the recipient have control of leave safe instructions/delivery directions via the carrier notifications to your email or mobile phone. Please update these as necessary on receipt of your email or text. &#xA0;

Delivery. We pack and despatch all standard retail orders* placed by 3pm Monday to Friday same day, via our logistics partners, using a next working day carrier service to United Kingdom & British Isles addresses. For example an order placed on Monda

What is your shipping policy?

Delivery

Does your online shop send international deliveries?

P&P How much does shipping cost?

Do you offer free shipping?

How long does delivery take?

Parcel Delivered to Wrong Address

How do I track my order?

My order was marked delivered but it’s not here!

How do i add delivery instructions?

Creating an account

How to Log-In

Why Don't I Need A Password to Log-In?

Updating Payment Details

How To Add or Remove Addresses?

How To Set Order Reminders

How To Stop Order Reminders

How to Sign Out of Account

Invoices and Gift Orders

What Are The Available Payment Methods?

Can I Place An Order Over The Phone?

Ordering & Account Queries

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Returns

How can I order a replacement part for a product if it's been damaged?

What should I do if my order is delivered with a damaged item?

How do I report an incomplete or missing part of my order?

Faulty or Damaged Product

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Incorrect Delivery Address Showing

Cancelling or Amending Orders

What measures do you take to ensure product quality?

Do you offer environmentally friendly packaging?

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Is The Paper Tape Recyclable?

Is Ark Wildlife UK-Based?

About Us & Our Products

I found a discount code on another website. Can I use it on your site?

Discount Code T&C's

Promo Codes & Discounts

What is your shipping policy?Updated a year ago