Chat with our wildlife experts here, for all non-urgent queries.

For urgent inquiries, such as missing or damaged goods, we recommend contacting us by phone to receive a direct and immediate response.

Our goal is to resolve the issue for you as swiftly as possible.

If you're experiencing a problem, or have an urgent inquiry, please contact our friendly customer services team on our free phone number below.

Ark Wildlife

We take great care packing your order but damage in transit can happen. Please inspect all deliveries immediately to ensure your goods are correct and undamaged. Please notify us of any issues within 7 day.Please take photos of the damaged item and email us at <a href="mailto:office@Arkwildlife.co.uk">office@Arkwildlife.co.uk</a> with your order number and a description of the damage. Alternatively you can call us on our free-phone number 0800 085 4865, to allow us to assist with arranging for replacements or refunds.

We take great care packing your order but damage in transit can happen. Please inspect all deliveries immediately to ensure your goods are correct and undamaged. Please notify us of any issues within 7 day. Please take photos of the damaged item and

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What should I do if my order is delivered with a damaged item?Updated 10 months ago