Chat with our wildlife experts here, for all non-urgent queries.

For urgent inquiries, such as missing or damaged goods, we recommend contacting us by phone to receive a direct and immediate response.

Our goal is to resolve the issue for you as swiftly as possible.

If you're experiencing a problem, or have an urgent inquiry, please contact our friendly customer services team on our free phone number below.

Ark Wildlife

Once you have arranged for the despatch of the return by post, please email confirmation to&#xA0;<a href="mailto:office@arkwildlife.co.uk" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">office@arkwildlife.co.uk</a>, with tracking details, and we will action the refund of the value of the product straight away.&#xA0;Please allow 10 business days for the refund to reflect in your account.

Once you have arranged for the despatch of the return by post, please email confirmation to office@arkwildlife.co.uk, with tracking details, and we will action the refund of the value of the product straight away. Please allow 10 business days for th

When will I get my refund?

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When will I get my refund?Updated 6 months ago