Incorrect Delivery Address ShowingUpdated 7 months ago
You can make changes to your order, such as updating your address within 60 minutes of placing it.
To make changes to your order, use the link provided in your order confirmation email, as shown below. However, if you need to update your shipping address or contact information for orders placed between 2pm-3pm, please contact our customer service team immediately after placing your order on our free-phone number 0800 085 4865.
Please Note: If you’ve placed an order which has an incorrect address, this information may have been generated from the details within your ‘Shop’ account, and not from our website. Some are unaware that a ‘Shop’ account has been created for them, when they’ve previously shopped online with a store that using ‘Shopify’.
Shopify's system within your 'Shop' account, will retain the delivery address details of your last order and use this on your next order, if you do not have a default delivery address set within the account.
To update, amend or delete addresses, you must do so via your customer record on ‘Shop’. Here is the link and instructions https://shop.app/
- From the Shop app, tap the Account icon.
- Tap Addresses.
- Do any of the following:
- To edit a shipping address, in the Manage addresses section, tap on the address that you want to change. Edit the fields that you need, and then tap Save address.
- To add a shipping address, tap Add address, enter your address details, and then tap Save address.
- To delete a shipping address, tap the address, tap the trash can icon next to the address, and then tap Delete.
Optional: In the Ship to section, click Set as default to designate an address as the default shipping destination for orders paid with Shop Pay.
After you update your shipping address, it displays when you check out using Shop Pay on future orders.